FAQ

1、Delivery time and delivery method ?
Products will be shipped within 2 business days , depending on the selected logistics and region. After delivery, we will send the tracking number to the customer, and the customer can check the logistics status at any time. The general delivery time is 3--5 business days. (There are local warehouses in some areas, and the goods can be received within 2 business days)

2、How To Track My Order After Shipping?
Once your order has been dispatched, you will receive an order status email with tracking information.

You can also check package status by visiting this URL: Check Now

Feel free to contact our customer service for any question.

3、What Payment Methods Do You Accept?
Absorbking provides our users with multiple safe and friendly payment methods and always guarantees users’ privacy and online safety. We accept the following payment methods: PayPal, credit cards, and debit cards. For bulk purchases, we also accept personal checks, bank drafts, and direct bank transfers.We do not accep cash on delivery.

4、Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.

5、Which logistics company to choose?
To enhance the delivery experience of our customers, we use reputable courier services from DHL/UPS/DPD.

6、Can You Deliver To A Post Office Box?
We sincerely recommend that you provide your personal shipping address so that the logistics company can deliver the package accurately. If you are unable to be home at the time of delivery, I suggest you provide the addresses of your friends/family members.

7、Is It Safe To Shop On Absorbking
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

8、What Should I Do If I Have After-Sale Issues?
We have a professional 24-hour reply after-sales service team that can solve any of your problems. You can send us a message, email, or call our customer service department directly. Don’t worry, we will usually get back to you within 24 hours.

What Is The Difference Between The Billing Address And The Shipping Address?
The billing address is the address you give when applying for a credit or debit card while the shipping address means the location or place where the order will be delivered to.

9、Do You Accept Return And Exchange?
Your satisfaction is our top priority. If you are not satisfied with your purchase, you may ask for a return or exchange within 30 days from the delivery date. Your item(s) must be returned unused, in original condition.

10、Where can I use drying agents?
Our drying agents are versatile and can be used in various environments, such as closets, storage containers, electronics, and more. Check the product details for specific usage instructions.
11、Are your drying agents reusable?
Some of our products are reusable. Follow the instructions provided with each product to determine if it can be regenerated for extended use. This helps maximize the value of your purchase.

12、How often should I replace the drying agent?
The replacement frequency depends on factors such as humidity levels and the type of drying agent used. Monitor the effectiveness of the product, and replace or regenerate as needed for optimal results.

13、Are your products environmentally friendly?
We strive to provide environmentally friendly options. Check product descriptions for details on eco-friendly and recyclable features.

14、Do you offer bulk or wholesale options?
Yes, we offer bulk and wholesale purchasing options for businesses and individuals with larger moisture control needs. Contact our sales team for more information and pricing.